Notice: We’re closing our EU warehouse and running a clearance sale from June 1st to June 30th. Please note, we will only be accepting returns/exchanges for products received on and before 25th July.

Exchange policy

Exchanges are temporarily unavailable for EU customers. Only returns are available right now. Please simply fill out the return form below. Please place a new order with your desired size and color on our website. Once we receive your return, we will refund your order once they've been inspected by the warehouse.

Important: If you ordered before 1st July 2021 and your order number begins with a #3 (e.g. #31001), please click ‘I do not have an account [x]’ and fill in the form manually.

Returns policy

We offer a 30-day returns policy. Please contact us within 30 days with your order number, a brief explanation of why you are returning the goods. We allow refunds on most sale items, bundles and promotions* (except final sale items).

Items must be in a resellable state, in its original packaging with its labels still on. If we find that items are used, we will send back the items to your original address.

We do not refund shipping fees for returns.

Returns Exclusions

Please note we cannot refund or exchange earrings because of hygiene reasons. This policy is there for the protection and health of the customers. Please read our product description carefully before purchasing. Custom-made items are also not refundable. However, we are able to refund such items if it is faulty or damaged upon arrival. 

Items marked 'Final Sale' on the product page will not be eligible for a refund. 

Returning a bundle / promotion

You can return the entire bundle / promotion for a full refund.

However please note that you cannot return part of the bundle or promotion for a proportional refund. You can, however, exchange an item for another item featured in the bundle or promotion that you purchased.

Earrings are non-refundable, therefore the bundle or promotion is non-refundable.

Returns Center

To start the return process for your order, please fill in the appropriate form and a customer service rep will get back to you with the next step. 

Please note that if your item or parcel is damaged, please fill in the Damaged items Form instead of the refund form so that you are able to attach photos.