JUNE 22nd-23rd update: We are currently experiencing server issues, we are working hard to fix this. In the meantime, please email us at hello@objektsstore.com instead of using this help form.

OBJEKTS  is now OBJKTS JEWELRY. More info >

Need some help? Click on the drop down which is most relevant to you, then fill in the form or follow the instructions outlined!
This help centre is formulated to guarantee you will get the fastest possible resolution to your query in the form of self help, or your email being received by the correct department.

Please note: We’ve created this help centre to make it easier for you to find the answers yourself. If in the drop down menu you are given instructions on how to resolve your issue, please do this BEFORE getting in touch with us. This will always be the quickest way to get the answers you’re looking for!

IMPORTANT NOTICE: From July 2021, we have opened up a warehouse in Germany. This is a new dedicated website for our EU visitors in order to serve our EU customers better. VAT is now included in prices and shipping is much faster.

If you have an account with us before July 2021, you will need to create a new account on this dedicated EU website for future orders. Unfortunately, you will not be able to login using your old credentials on this new website.

*SHIPPING DELAYS ( From 1st Jan 22): In response to recent COVID-19 updates, processing times are delayed by 1-5 days and Express shipping (FedEx / DHL) cannot guarantee shipping timeframes. If your order has not been shipped for over 5 days, please drop us a email (Please wait 5 days before emailing us).